Frequently Asked Questions (F.A.Q.)
How can a prospect sign a lease?
The application and lease signing process is very simple. Simply
click on the “Apply” icon on the website to start the application.
Once your application is completed then our management team will
proceed with sending you a lease.
Once the lease is completed and your signing fee is paid, then our
community management team will proceed with the background check.
Finally, after the background check is completed a resident will
have to provide their financial qualifications to our community
management team.
What is a reservation fee?
A reservation fee is a one-time
non-refundable fee that is paid by the resident before moving
into his/her apartment. The fee covers the light cleaning, light
floor cleaning, and painting and spackling holes no bigger than a
dime. Anything needed to return the apartment back to its normal
conditions outside of these things will be billed to the residents
in the apartment after move-out.
How does a resident qualify with us?
A resident can qualify
in one (1) of three (3) ways. The first way is that they provide
financial documentation that they gross (before taxes) in a year
one and a half (1.50) times the total rental amount on the lease
contract. Financial documentation can include financial aid, loans,
recent bank statements, current W-2 tax forms, trust fund accounts,
or any other financial documents of funds that can be liquidated
quickly or that don’t fluctuate due to financial market activity.
The second way is that a resident can provide a guarantor and
guarantor paperwork. A guarantor is anyone of the age of eighteen
(18) that can provide financial documentation that shows they gross
three (3) times the total rental amount on the lease contract. The
final method of qualifying is that a resident can pay the entire
total rental amount for the lease before he/she moves in. A
resident doesn’t need to provide qualification paperwork at the
time of lease signing, but instead has fourteen (14) days after
signing a lease to provide qualification
paperwork.
What is included in the rent?
The following items are included in the rent
cost: electricity, internet, water, sewer, trash removal, and
parking.
How can a resident pay rent or fill out a maintenance request
This process of paying
rent or submitting a maintenance request is very easy. Go to the
community’s website and click on the “Resident” icon. Once you have
clicked on this you can log into your Resident Portal by creating
an account with the information that the property management team
has on file. Try and pay all rent via online check because there
isn’t a fee. There is a fee included with use of credit and debit
card. If you have any problems logging into your account please see
your leasing office. You can also download an app for your smart
phone called “Resident Portal Mobile”. It is a red app with the
letters “rp” in it.
What are the polices on pets, smoking, and guests
Villas Downtown
Springfield is
pet friendly, subject to limits on animals, breeds, and weight
limits. The community is smoke-free in all indoor areas.
Guests are welcome at all times, subject to the consent of
roommates and security considerations. Overnight guests are
welcome, with limits on the number of days and
guests.
Is there an on-site management team that can assist residents at any time?
We guarantee a 24/7 commitment to our residents.
From our professional management staff and friendly student
representatives to our maintenance team, we will always have
someone available to assist residents. We strive to complete work
orders within 24 hours of receiving notification. We will also have
on-call Community Assistants, who will be the first respondents to
any after-hours maintenance emergencies.
How does move-in day work?
On move-in day the resident will come to the leasing office to
collect their keys. Unless arranged differently by the Community
Manager, the resident will need to have paid their reservation fee
and first rental installment before they receive keys. The resident
must also have provided qualification document(s) before receiving
keys as well. Once a resident receives keys a member of the
property management team will escort the resident to his/her unit
and point out some items to keep in mind about the apartment.
Resident will then have forty-eight (48) hours to complete the
inspection checklist and return it to the leasing office. Resident
can call the leasing office and request an early move-in date and
the management team will try their best to
accommodate,
but no guarantees are made that the request will be
approved.